Terms & Conditions

Last Updated: July 5, 2026

Welcome to VELROBE. By accessing or using our website, purchasing our products, or interacting with our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. General

VELROBE is an online clothing brand offering premium apparel and related products in Pakistan. These Terms & Conditions govern your use of our website and the purchase of our products.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on this website.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.
• The information you provide is accurate and complete.

3. Product Information

We make every effort to display our products, colors, descriptions, and specifications as accurately as possible. However:

• Actual product colors may vary due to screen settings and lighting.
• Minor variations in stitching, measurements, or fabric texture may occur.
• Product availability is subject to stock.

4. Pricing

• All prices are listed in Pakistani Rupees (PKR).
• Prices are subject to change without prior notice.
• Promotional offers and discounts are available for a limited time and may be withdrawn at our discretion.

5. Orders

By placing an order, you agree that:

• All information provided is accurate.
• Orders are subject to acceptance and availability.
• We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, unavailable stock, or other legitimate reasons.

If an order is cancelled after payment, any eligible refund will be processed according to our Refund Policy.

6. Payment

We may offer one or more of the following payment methods:

• Cash on Delivery (COD)
• Bank Transfer
• Debit/Credit Card
• Digital Wallets (where available)

Orders may be processed only after payment verification where applicable.

7. Shipping & Delivery

We deliver across Pakistan through trusted courier partners.

Estimated delivery times are provided for convenience only and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

VELROBE is not responsible for delays caused by third-party courier services.

8. Returns & Exchanges

Returns and exchanges are governed by our Refund & Return Policy.

Customers should review the policy before placing an order.

Returned items must meet the eligibility requirements outlined in the policy.

9. Intellectual Property

All content available on this website, including but not limited to:

• Logo
• Brand name
• Images
• Product photographs
• Videos
• Graphics
• Text
• Designs

is the exclusive property of VELROBE unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

• Use the website for any unlawful purpose.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with the website’s operation.
• Misrepresent your identity or provide false information.

11. Limitation of Liability

To the maximum extent permitted by applicable law, VELROBE shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of the website
• Product misuse
• Delivery delays
• Temporary website interruptions
• Technical errors beyond our control

Our maximum liability shall not exceed the amount paid for the relevant product.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

13. Third-Party Services

Our website may contain links to third-party websites or services.

VELROBE is not responsible for the content, privacy practices, or policies of those third-party websites.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Pakistan.

15. Force Majeure

VELROBE shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Government restrictions
• War
• Labor disputes
• Internet outages
• Courier disruptions

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

VELROBE

Website: www.velrobe.com

Phone/WhatsApp: +92 301 4197169

Email: support@velrobe.com