Privacy Policy

Effective Date: July 5, 2026

At VELROBE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• Payment Information (where applicable)

Order Information

• Products purchased
• Order history
• Transaction details
• Delivery preferences

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Verify payments and prevent fraudulent transactions.
• Provide customer support.
• Send order confirmations and shipping updates.
• Respond to your inquiries.
• Improve our products, services, and website performance.
• Personalize your shopping experience.
• Send promotional offers, newsletters, and marketing communications (you may opt out at any time).
• Comply with applicable legal obligations.

3. Payment Security

VELROBE does not store your complete debit or credit card information on our servers. Online payments are processed through trusted third-party payment providers using secure encryption technologies.

Cash on Delivery (COD) orders require only the information necessary to complete your purchase and delivery.

4. Cookies

Our website uses cookies to:

• Remember your preferences.
• Keep products in your shopping cart.
• Improve website functionality.
• Analyze website traffic and visitor behavior.
• Deliver a better shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties when necessary to:

• Deliver your orders through courier companies.
• Process online payments.
• Provide website hosting and technical support.
• Comply with legal requirements or government authorities where required by law.

All third-party service providers are expected to protect your information appropriately.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to safeguard your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Marketing Communications

With your consent, we may send:

• Promotional offers
• Discount announcements
• New product launches
• Seasonal campaigns

You can unsubscribe from marketing emails or messages at any time by following the unsubscribe instructions or contacting our customer support.

8. Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your contact details.
• Request deletion of your personal information where legally permissible.
• Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

VELROBE may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. The revised version will be posted on this page with an updated Effective Date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

VELROBE

Website: www.velrobe.com

Email: support@velrobe.com

WhatsApp: +92 301 4197169

We are committed to addressing your privacy concerns promptly and responsibly.